HC-App-Privacy

Terms of Service and Privacy Policy, reflecting the name “CURA” as the platform provided by HomeClinic:

Terms of Service

Welcome to CURA by HomeClinic

These Terms of Service outline the rules and regulations for using CURA, a digital health platform provided by HomeClinic and based in Cameroon. By accessing or using CURA, you agree to comply with these terms. If you do not agree, please discontinue using our services

1. User Accounts

By creating an account on CURA, you agree to provide accurate and updated information.

You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

HomeClinic reserves the right to suspend or terminate accounts for violations of these terms or misuse of the platform.

2. Services Provided

CURA offers the following digital health services:

Teleconsultations via video, audio, and text.

Home health care and clinical appointments.

Lab workups (home and clinic-based).

Nursing care (home and clinic-based) and elderly home care.

Appointment and drug reminders.

Health monitoring (e.g., blood pressure, glycemic levels, HBA1c, urea, and creatinine).

Integration with wearable devices for remote monitoring and follow-up care (e.g., Apple Watch, ECG, pulse oximeter).

AI-driven symptom analysis, diagnosis suggestions, and doctor recommendations.

A WhatsApp bot for patient assistance and guidance to CURA.

Educational content on health topics such as SRH, maternal health, HIV, diabetes, hypertension, and substance abuse.

3. Use of AI and WhatsApp Bot

CURA’s AI and WhatsApp bot assist with patient queries, symptom analysis, and doctor referrals.

AI recommendations are for informational purposes only and do not constitute a medical diagnosis. Licensed healthcare professionals should confirm all recommendations.

4. User Responsibilities

Users must ensure the accuracy of their medical information shared on CURA.

CURA must not be used for illegal activities, fraud, or the dissemination of harmful content.

Medical information provided on CURA is supplementary and should not replace consultations with healthcare professionals.

5. Data Privacy and Security

HomeClinic ensures that CURA complies with Cameroon’s cybersecurity laws and other regulations to safeguard user data.

While we strive to provide secure services, users acknowledge that no system can guarantee absolute data security.

6. Limitation of Liability

HomeClinic is not liable for errors in diagnosis, missed appointments, or damages resulting from the use of CURA services.

Remote monitoring and AI-driven recommendations are supplementary to medical care and are not a replacement for in-person consultations.

7. Governing Law

These terms are governed by and construed in accordance with the laws of the Republic of Cameroon, including Law No. 2010/012 on Cybersecurity and Cybercrime.

8. Changes to Terms

HomeClinic reserves the right to update these Terms of Service. Users will be notified of significant changes via email or platform notifications.

Privacy Policy

1. Introduction

HomeClinic is committed to protecting your privacy in compliance with the Law No. 2010/012 on Cybersecurity and Cybercrime and other applicable Cameroonian regulations. This Privacy Policy explains how CURA collects, uses, and protects your personal data.

2. Information We Collect

Personal Data: Name, contact details, demographic information, and medical history.

Health Data: Blood pressure, glycemic levels, HBA1c, lab results, wearable device readings (e.g., ECG, pulse oximeter).

Usage Data: Interactions with CURA, appointment and drug reminders.

AI Interaction Data: Data provided during WhatsApp bot interactions or AI-driven analysis.

3. How We Use Your Information

To provide teleconsultations, home care, and lab services.

To chart health metrics for patients with non-communicable diseases.

To send reminders for appointments and medications.

To enable remote health monitoring through wearable devices.

To assist with symptom analysis, diagnosis suggestions, and doctor referrals.

To offer educational content on health topics like SRH, maternal health, and chronic diseases.

4. Data Sharing

With Healthcare Providers: Your data may be shared with doctors, nurses, or labs involved in your care.

With Third-Party Services: Data from wearable devices and integrated platforms.

Legal Compliance: Data may be shared with authorities in compliance with Cameroonian law.

5. Data Security

CURA applies robust security measures as per Cameroon’s Cybersecurity and Cybercrime Law to protect your data from unauthorized access, alteration, or misuse.

Despite our efforts, no system is entirely secure. Users acknowledge this inherent risk.

6. User Rights

Under Cameroon’s data protection laws, you have the right to:

Access your personal data and request corrections or deletions.

Withdraw consent for non-essential data processing (may limit access to certain services).

Opt-out of marketing communications.

7. Retention of Data

We retain your data as long as necessary to provide services or comply with legal obligations. If you delete your account, we will delete your personal data unless it is required for legal or regulatory reasons.

8. Integration with Wearable Devices

By linking wearable devices, you consent to the collection of health data for remote monitoring and follow-up care.

Ensure the compatibility and proper use of devices to avoid data inaccuracies.

9. Governing Law

This Privacy Policy is governed by the laws of Cameroon, including the Cybersecurity and Cybercrime Law and other relevant regulations.

10. Changes to Privacy Policy

We may revise this policy to reflect changes in the law or our services. Users will be notified of significant updates.